The Hanna Hotel Boutique Manager oversees the day-to-day operations of a boutique hotel, ensuring exceptional guest experiences and satisfaction, efficient operations (including housekeeping, front desk maintenance, etc.), sales and marketing, and also business profitability. They are responsible for managing staff, maintaining quality standards, and maximizing revenue opportunities.
Main Responsibilities:
Staff Management: Recruit, train, and supervise hotel staff, including front desk, housekeeping, and maintenance personnel.
Operations Management: Oversee daily hotel operations, including check-in/check-out procedures, room reservations, housekeeping, and maintenance.
Guest Experience: Ensure guests receive exceptional service and have a memorable stay.
Quality Control: Maintain high standards of cleanliness, comfort, and safety throughout the hotel.
Financial Management: Monitor and manage hotel budgets, including expenses and revenue streams. Implement cost-saving measures and revenue enhancement strategies.
Marketing and Sales: Develop and implement marketing strategies to attract guests and increase occupancy rates. Collaborate with sales and marketing teams to promote the hotel and its amenities.
Inventory Management: Manage hotel inventory, including room supplies, linens, and amenities.
Compliance: Ensure the hotel complies with all local regulations, health and safety standards, and licensing requirements.
Vendor Relations: Maintain relationships with suppliers, contractors, and service providers. Negotiate contracts and agreements to secure favorable terms.
Requirements
Bachelor's degree in Hospitality Management, Business Administration, or related fields (preferred).
At least 5 years of managerial experience in the hospitality industry (including reception and F&B).
Strong leadership and interpersonal skills.
Excellent communication and customer service abilities.
Proficiency in hotel management software and MS Office.
