فیلترها:

گروه شغلی

استان

صنعت

رده سازمانی

تحصیلات

زمان درج شغل

حذف فیلترها
منتشر شده 2 روز پیش

Job Description

● To increase customer satisfaction rate and decrease customer complaints. ● To manage the collaboration of different teams to ensure availability and applying all used processes for supporting customers for different products and services. ● To manage, control and measure the quality of support provided by customer care contact points in both knowledge and soft skill areas. ● To provide regular and standard feedback to customer care contact points in order to improve customer experience and meet assigned targets. ● To manage to conduct an assessment on quality in terms of using developed and standard PPPs. ● To analyze identified gaps in the quality of customer care services and PPPs and propose enhancement/new quality controls and action plans to management based on best practices to increase CSI (Customer Satisfaction Index). ● To monitor the status of quality in customer care contact points and ensure its improvement on monthly bases. ● To participate in the development of quality standards for customer care contact points via benchmarking and studying new methodologies. ● To generate different routine and ad-hoc reports for the management on the quality performance of contact points.

Requirements

● Bachelor's degree in Commerce, Communications, Industrial Engineering, Statistics, or related fields; a Master's degree in Management, Industrial Engineering, or an MBA graduate. ● Minimum of 5 years of experience in an area of specialization; with experience in supervising or managing others. ● Experience working in a medium to large organization. ● Analytical skills. ● Communication skills. ● Project management skills. ● Mentoring and training skills. ● Negotiation skills. ● Problem-solving skills. ● Presentation skills. ● People management skills. ● Leadership skills. ● Interpersonal skills.

Employment Type

  • Full Time

Seniority