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فرصت شغلیفرصتهای شغلی برای کنترل کیفیت
در این صفحه لیست تمام فرصتهای شغلی برای کنترل کیفیت را مشاهده خواهید کرد. تمام این فرصتهای شغلی برای شرکتهای معتبر و بزرگ ایران هستند که در حال حاضر به دنبال استخدام متخصص کنترل کیفیت هستند. این امکان برای شما فراهم است تا قبل از بررسی این آگهیهای استخدامی، با کمک رزومه ساز ایران تلنت، رزومه خود را طبق آخرین استانداردها بسازید تا بتوانید آن را برای این فرصتهای شغلی استفاده کنید.

ايرانسل
تهرانJob Description
● To increase customer satisfaction rate and decrease customer complaints. ● To manage the collaboration of different teams to ensure availability and applying all used processes for supporting customers for different products and services. ● To manage, control and measure the quality of support provided by customer care contact points in both knowledge and soft skill areas. ● To provide regular and standard feedback to customer care contact points in order to improve customer experience and meet assigned targets. ● To manage to conduct an assessment on quality in terms of using developed and standard PPPs. ● To analyze identified gaps in the quality of customer care services and PPPs and propose enhancement/new quality controls and action plans to management based on best practices to increase CSI (Customer Satisfaction Index). ● To monitor the status of quality in customer care contact points and ensure its improvement on monthly bases. ● To participate in the development of quality standards for customer care contact points via benchmarking and studying new methodologies. ● To generate different routine and ad-hoc reports for the management on the quality performance of contact points.
Requirements
● Bachelor's degree in Commerce, Communications, Industrial Engineering, Statistics, or related fields; a Master's degree in Management, Industrial Engineering, or an MBA graduate. ● Minimum of 5 years of experience in an area of specialization; with experience in supervising or managing others. ● Experience working in a medium to large organization. ● Analytical skills. ● Communication skills. ● Project management skills. ● Mentoring and training skills. ● Negotiation skills. ● Problem-solving skills. ● Presentation skills. ● People management skills. ● Leadership skills. ● Interpersonal skills.
Employment Type
- Full Time
Job Category
Seniority