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customer service manager

TNT Iran International Express Post Tehran

Posted in 4 hours

Job Description

•We're looking for an engaged and experienced candidate who loves helping people and has enough accuracy to design and improve processes. This position plays a vital role in the company's success. •Main responsibilities: -Overall responsibility for setting the direction of the Customer Service strategy and ensuring that it is aligned to the company`s overall strategy -Responsible for overseeing the Customer Service Department and ensuring the company delivers the highest level of customer service possible -Analyzing service data to determine the level of customer satisfaction -Develop and implement customer service policies and procedures -Review customer complaints and track their resolution -Direct the daily operations of the customer service team -Plan, prioritize and delegate work tasks to ensure proper functioning of the department -Monitor accuracy of reporting and data base information -Evaluate and assess the performance of staff -Identify and address staff training and coaching their needs -Improve customer service experience, create engaged customers and facilitate organic growth -Create reports and presentations as per management requirement -Analyze customer service department`s operations and provides recommendations on ways to improve productivity and customer satisfaction levels

Requirements

-At least bachelor degree in Management, Industrial engineering or other related fields -At least 7 years of professional experience in the field of customer service, (Having experience in Logistics field is preferred). - At least 3 years' experience as a customer service manager -In-depth knowledge of customer service principles, processes and duties -Excellent communication and interpersonal skills - Highly Fluent in English Language

Job Category

  • Sales & Customer Service

Employement type:

  • Full Time

Educations:

  • Media & Communications
  • Humanities/Social Sciences

Seniority:

  • Manager