Job Description
-Configures, maintains, and supports video conferencing network infrastructure. Reports to Sys Admin Manager
-Triage application alerts and take appropriate action for resolution
Work with vendors for incident restoral/resolution
-Work with component support teams (e.g. Data Base, Voice/Data Network and Storage) to coordinate activities for remediation of issues
-Responsible for Problem Management including root cause analysis
-Provide documentation for operational support (e.g. playbooks, user guides, troubleshooting guides)
-Work with architecture, engineering and product management teams to measure and monitor call and infrastructure health
-Monitor capacity and performance
-Perform post- implementation validation of changes
