مدیر عملیات فروشنده

Job Description

We are looking for a highly motivated change agent who can collaborate with cross-functional teams, build and maintain vendor relationships, manage multiple projects and meet tight deadlines. The ideal candidate is a creative problem-solver that will turn any challenge into an opportunity and is comfortable working with several moving pieces at once. This individual should also be adaptable to new technology and can think holistically to update our business workflows for our internal teams, especially Sales, Customer Service, and Product. Job Description: ● Manage and maintain external vendor relations within Operations Department. ● Perform a functional bridge amongst external vendors as well as internal stakeholders. ● Ensure to track, measure, report, and evaluate vendor performance. ● Troubleshoot all vendor problems and present to management as required. ● Management and leading the vendor operation team in Tehran and other cities. ● Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions. ● Ensure to collaborate with all teams to assure vendor partners are effectively managed. ● Responsible for contracts between the company and vendors. ● Support to explore expansion across new Cities/business lines. ● Collaborate closely with cross-functional teams to create and maintain positive customer experiences. ● Create, revise, improve, and effect current and new workflows that comply with the channel’s business process rules and streamline the transaction cycle without compromising the quality of customer experience. ● Work directly with the business units to expand the service, maintain functionality, and increase strategic opportunity. ● Produce weekly and monthly reports on Ops team performance and Operating indicators. ● Prepare and deliver presentations to different audiences, and perform ad-hoc analysis as needed. ● Manage external vendor relations within Operations Department. ● Stimulate steady process enhancement to present increasing operational efficiency in entire processes.