- Daily SWAP request approval
- Handling Daily Technical issues [ warranty status / repairing issues / Spare part & Model specification]
- Managing VOC with HQ / RHQ / Service Supplier.
- Prepare VOC follow up / Quality issues reports.
- Make Training schedules for Service Supplier & Contact Center [ Yearly / Monthly / weekly ]
- Managing & conducting training sessions.
- Play role as an instructor for online & offline training sessions.
Requirements
- Minimum BA degree in Technology or related field
- Technology & Operation experience and related work in some technology company or after sale service experience.
- Know how to maintain the technology issue.
- Android or Smart phone basic knowledge and 1 year or more handset or tablet test/deep using experience/ Test experience
- Positive person who just graduates from university/college will be available also.
- Good English knowledge (working proficiency knowledge)
