Technical Support Team Lead

Digikala Group

Tehran

Posted 2 months ago

Job Description

- Provide leadership to technical support staff that are responsible for providing technical service and support to customers; ensure technical knowledge is transferred to the team; train personnel on procedures for servicing the organizational needs. - Assign and coordinate work assignments and resolution of critical technical and procedural problems. Monitor work procedures, work schedules and expedite workflows - Develop technical services strategies to help the organization achieve strategic goals and objectives - Track, manage and report KPI’s for department operations - Serve as backup during the absence of team members, including evenings and weekends as well as be available to solving technical issues of the organization

Requirements

- BSc/BA in IT, Computer Science or relevant fields - 3-4 years of previous technical support experience required - At least two years previous supervisory experience; Help-desk supervisory experience preferred - Must be able to effectively lead, manage and motivate others - Ability to work effectively under pressure in a fast paced, time sensitive environment with shifting priorities and multiple deadlines - Must be able to demonstrate professionalism and courteousness in the handling of both internal and customer inquiries - Proficiency in English - Excellent communication and leadership skills

Job Category

  • IT - Network Administration

Employment type

  • Full Time

Seniority

  • Experienced professional

Job Category

  • IT - Network Administration

Employment type:

  • Full Time

Seniority:

  • Experienced professional

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