Job Description
- Provide leadership to technical support staff that are responsible for providing technical service and support to customers; ensure technical knowledge is transferred to the team; train personnel on procedures for servicing the organizational needs.
- Assign and coordinate work assignments and resolution of critical technical and procedural problems. Monitor work procedures, work schedules and expedite workflows
- Develop technical services strategies to help the organization achieve strategic goals and objectives
- Track, manage and report KPI’s for department operations
- Serve as backup during the absence of team members, including evenings and weekends as well as be available to solving technical issues of the organization