کارشناس پشتیبانی فنی

زرین رویا تهران

منتشر شده 2 سال پیش

Job Description

The mission of this position at Zarrin Roya is to support all system solutions technically in order to meet software requirements. Role description: ● Install, set up, support, and solve the problems related to tablets and mobiles of executive teams and the software installed on them. ● Register and follow up on the requests in the ticketing system. ● Interact with users to accurately identify needs and their feasibility. ● Perform technical tests related to the changes in order to ensure the process's accuracy. ● Prepare and maintain documents related to the system projects. ● Educate users on topics related to work processes and software. ● Interact with other team members in order to advance intermodal processes and the processes which are affected by each other. ● Maintain up-to-date knowledge about application tools such as MS SQL, SSRS, and Crystal Report. ● Support the systems and execution processes in order to ensure proper recording of information and transactions. ● Provide a daily report to the direct manager.

Requirements

● Bachelor's degree in Industrial Engineering, Software Engineering, IT, or related fields. ● At least 3 years of related experience in related fields. ● Proficiency in SQL Server Programming, Crystal Report, and SSRS reporting tools. ● Good command of English. ● Effective communication and teamwork skills. ● Adaptable and result-oriented.

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