کارشناس پشتیبانی فنی

Job Description

• Follow written/verbal instructions and meet deadlines with minimal supervision. • Provide technical support in developing and improving Technical team. • Provide setup and startup of Hardware and Software for the PLC, Job PC, HMI Graphics, Control and Communications Networks and other miscellaneous Electrical and Control Hardware and Software. • Programming and troubleshooting WAGO, SIEMENS, Other PLCs. • Modify existing programs from customer requirements. • Work with customers and suppliers to define equipment specifications, resolve fabrication issues, and resolve quality issues. • Working understanding of design, layout, and use of current networks such as Profibus, Ethernet, etc. • Provide direct assistance to field personnel to resolve electrical program issues. • Collaborate with in-house Service Department personnel to troubleshoot electrical/programming related issues. • Assist in the integration, startup and debugging of plant floor equipment. • Ability to perform electrical diagnosis, recommend repair or perform repair as needed. • Travelling during startups and installations with no limitation up to 3 weeks per month • Negotiating and closing specification & requirement with end-user and consultant • Executing FAT/ SAT for control system & components, and writing sample program for test • Preparing troubleshooting reports for technical support of manufacturer and communicating with them to solve the software / hardware problem • Recording and maintaining client contact data • Supporting marketing by attending in trade shows, conferences and other marketing events • Making technical presentations and demonstrating how a product will meet client needs • Providing pre-sales technical assistance and product education • Liaising with other technical experts and members