Job Description

As an Operation leader in Shaparak, you will be working on managing Operations Technicians and accounting supervisor in the daily work of the operating environment and ensuring all operation environments are secure, and highly available, specifying the road maps and strategies, technical management, collaboration with other tech and non-tech departments, collaboration with other organizations and providers, defining annual and quarterly OKRs and Goals for the team, capacity management, inventory management, defining and tracking missions and visions, 24/7 on-call, scheduling employee shifts, Simultaneous management of tasks, making team align with Shaparak CTIO strategies, solving troubles inside and outside of the organization (related to Operation), solution providing, managing the incidents, analyzing the growth and facilitate an environment to meet the growth considering business limitations, decision making on all categories including Software, Hardware, Security, Monitoring, processes, etc. Job Description: - Mentor and provide guidance and direction to the department. - Manage and surveillance periodic (Daily, Weekly, Monthly, Yearly) operations of the department. Responsibilities: - Provide day-to-day leadership and direction for in-house staff for the safe and reliable operations of the department. - Provide hands-on project management for strategic department-wide initiatives, inclusive of technology selection, effort, timeline, cost, resource allocation, system engineering, RFP/SOW creation, vendor selection/management, solution delivery, and implementation. - Decompose large initiatives into constituent projects and executable technology and surveillance delivery goals. - Oversee 2nd and 3rd level administrative operations support for the department on a 24x7 basis, with on-call support during off-hours for initial response to disruptions, outages, and incidents - Implement ITSM and ITSM procedures with a focus on Incident Management, RCA/Problem Management, Change Management, Event Management, SLAs, production support, standards, and best practices for the technology organization. - Assist with the planning, test and deployment of payment systems and sub-systems. - Design and implement short- and long-term strategic plans to ensure capacity meets existing and future requirements. - Develop, implement, and maintain policies, procedures, and associated training plans for systems administration and project management. - Participate in the development of IT strategies in collaboration with peer and senior management, manage and set priorities for the design, maintenance, development, and evaluation of all in-scope payment operation systems. - Own the project life cycle and be responsible for managing technical and operational risks and issues for projects. - Work with peer operation and other IT Department Managers to provide input into the departmental vision and strategic road map for technology platforms. - Establish and maintain regular written and in-person communications with senior management, decision-makers, stakeholders, department managers, and end-users regarding pertinent infrastructure activities. - Provide organizational and cultural change leadership and change management. - Build a culture of pro-activity, business cooperation, continuous improvement, and exceptional service delivery.