Requirements

Skills: Reading Comprehension — Understanding written sentences and paragraphs in work related documents. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing — Communicating effectively in writing as appropriate for the needs of the audience. Abilities: Written Comprehension — The ability to read and understand information and ideas presented in writing. Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression — The ability to communicate information and ideas in speaking so others will understand. Written Expression — The ability to communicate information and ideas in writing so others will understand. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. Detailed Work Activities: Collect data about customer needs. Provide technical support for software maintenance or use. Monitor operational activities to ensure compliance with regulations or standard operating procedures. Retrieve information from electronic sources. Develop procedures for data management.