Job Description
● Work study on current processes and revise the current operational KPIs.
● Develop documentation for all related business events, processes, and procedures.
● Communicate and hold meetings to monitor and measure processes performance at different company levels to diagnose, analyze, simulate and find improvable areas in processes in line with objectives and missions.
● Design processes based on standard notations such as BPMN2 by focusing on the ITIL framework.
● Define, measure, and analyze KPIs for processes to assess process effectiveness.
● Propose new methods in order to reform the procedures and make them more efficient.
● Prepare standard earned value, based reports, including schedule updates, cost performance reports, and earned value curves, in a requested timely manner such as weekly, or monthly.
● Provide key dates, milestones, work breakdown structure, and schedule requirements.
● Create and adjust project budgets and cost estimation time schedules for projects and forecasting project goals and completion.