Job Description
• Monitoring all enterprise customer links via the monitoring tools • Handel all calls from enterprise customers and take action to resolve their issues • Check link quality of all Enterprise customers (Wireless, LL, ADSL...) • In all cases the incident must be escalated to SG2 in case SG1 is not able to solve the incident or time quota is finished before incident solves • Supporting Enterprise customers via call, email, and ticket ... base on policy and procedures defined by management or supervisors • Check link quality and make sure all POP Site up and working properly • Supporting of all call from another dep. Like (Capacity, sales, R&D) • Preparing “Incident Report" if the site goes down • Preparing reports related to customers packet loss, usage or disconnection upon sales request
Requirements
• Network+ • CCNA • CCNP • Excellent interpersonal skills • Excellent verbal and written communication skills • Ability to multitask and perform in a stressful environment • University degree in IT, Computer or related • Age: Less than 30 • Good Command in English • Minimum of 2 years work experience in NOC
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