Subscriber Expert

Subscriber Expert

Job Description

Responding to sales and service networks and improving how to respond to customer problems. 1) Full knowledge and mastery of policies and guidelines adopted by the organization in relation to the sales and service network 2) Continuously review customer service and product sales trends and offer suggested solutions to address observed gaps 3) Assisting in carrying out all tasks assigned by the Head of Administration 4) Offshore or offline response to sales and service network to resolve service problems 5) Continuously monitor the customer service process to eliminate the observed gaps 6) Identify the gaps observed in the field of customer service 7) Provide reports to relevant managers regarding in-person channels 8) Follow up on feedback related to the effectiveness and efficiency of customer service processes

Requirements

1) Familiarity with customer relationship management 2) Courses of effective communication and principles of negotiation 3) Understand the business processes of customer service 4) Familiarity with CRM and customer service analytics 5) Familiarity with the control of the implementation of campaigns in the field of customer service 6) Familiarity with strategic planning and BSC methodology 7) Understanding Business Process Management (BPM) Customer Service 8) Familiarity with networking concepts and design of mobile based services 9) Ability to produce and compile required reports and present them 10) Understand the concepts of supplier management and SLA

About Company

500 employees or more

A Leading Telecom Operator

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