- Customer support and guidance using chat or phone
- Application configuration
- System and flows testing
- Bug report and troubleshooting
- Issue tracking and troubleshooting problems
- Preparing requested reports
- Process and workflow design and implementation
- Constant contact with the customer and the development team
- Support On-call after working hours by shift management timetable
Requirements
- Strong documentation skills
- Strong communication skills
- Teamwork in an agile environment
- On-call support on holidays and after working hours
- Writing SQL queries is a bonus
- Knowing process designing and workflows is a bonus
- Having network knowledge is a bonus
