Support help desk to assist users with resolving software issues and questions
Manually test applications to ensure functionality, quality and performance
Review user feedback, use cases and functional requirements
Validate and document reported software bugs
Track user requests for features and changes
Track bug reports and follow-up with development team
Provide metrics reporting to support the software development initiatives
Requirements
MS Degree in Computer Engineering, IT engineering, or equivalent
2 years of related experience
Familiar with T-SQL and Fanavaran software
Ability to support application users by phone and email
Strong application troubleshooting skills
Strong written and verbal communication skills
Strong critical and creative thinking skills
Patient with software users at all technical skill levels
Very Dynamic Team Player
