Software Support Expert

Riseco Holding

  • Full Time

  • Tehran

      -   Tehran

Software Support Expert

Posted 12 weeks and 6 Days ago

Job Description

-Assembly, Install, modify and repair computer hardware, software and peripherals -Provide technical assistance and support for issues related to computers systems, software and hardware -Respond to persons queries over the phone, portal or email -Maintain daily performance of computer systems -Coordinate preventive maintenance for equipment -Resolve technical problems with LAN, WAN and other system -Follow up with clients to ensure issues has been resolved -Review and update Help Desk documentation as assigned -Cabling - Run PM Overhaul on all Clients and server via Holding IT policy. - Manages software installations according to user requests - Maintains and checks licenses of software that need license - Installs new notebooks & Manages user accounts - Responds to requests for a technical assistance or an information via phone, email or other communication tools - Diagnoses and resolves technical IT hardware and software issues

Requirements

- BS in Computer Engineering (Software, Hardware), IT or Computer Science. - 3 years of experience in relevant fields. - Mastery of concepts CCNA، CCNP, MCSE, VMWARE - Introduction to Information Security Concepts ISO27001 - Dominate support and principles help desk - Highly flexible, high tolerance and ability to work under pressure - Self-Motivated person - Having good social skills to communicate with other members and team work

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