Job Description

Cooperation in the design of new services and the requirements of requested product, UX, delivery environment and the test procedure as well as performing quality control and take delivery of product from the developer team. Managing and improving IT processes and services with an emphasis on incident, change, or problem management. Monitoring and reporting the status of provided services and providing the agreed commitments of service level agreement ( SLA) contracts. Devising automatic tools for the purpose of refining, aggregating and exchanging data and other operation related to handling systems and the performance level of services with customers and stakeholders. Removing the possible inconsistencies between financial performance of services and payment report at the level of micro-transaction, service, channel, service providers, stakeholder or merchant