Service Desk Support Engineer

JeansWest

Tehran

Posted a month ago

Job Description

- Install, Maintain IT Infrastructure (Server, Switches, Routers, Access Point ...) - Monitoring Infrastructure: Zabbix, PRTG , SolarWinds ,VeeamOne,… - Support ERP Software (Email, Call, Ticket) - Documentation - Resolve Users Issue (Email, Call, Ticket) - Assist in the development of short- and long-term plans for the Service Desk Systems. - Level 1 technology phone support for the Service Desk - Provide technical assistance to end-users: support for incoming queries and issues related to computer systems, software, and hardware triage (remote into customers’ machines if necessary) - Keep all tickets up to date with steps take for troubleshooting how they were resolved - Follow up with end-users/customers to ensure issue resolution - Keep Team Lead/Manager apprised of trend in tickets that could potentially be a Major Incident and be aware of all Major Incidents and communications surrounding them

Requirements

- Lpic-1 - Good experience With Veeam Availability Suite - Good Experience With Ip Camera - General knowledge in ITIL - CCNA or equivalent Knowledge - MCSA / MCSE - Familiar with Asterisk - HPE Server (ML, DL) - Familiar with VMware vSphere Virtualization Technology - Communicate at all levels - Ability to withstand pressure when needed - Natural attitude for trouble shooting & problem solving - Incident Management Skills

Job Category

  • IT - Network Administration

Employment type

  • Full Time

Seniority

  • Junior Professional

Job Category

  • IT - Network Administration

Employment type:

  • Full Time

Seniority:

  • Junior Professional

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