متخصص میز خدمات

Job Description

- Always act professionally and courteous when dealing directly with users - Provide information to customers regarding planned changes, including planned and short term changes of service levels to customers - Accept, analyze and classify incidents via agreed SLA - Monitors progress based on timings defined in incident management process - Strive to constantly improve on incident knowledge base - Record, track, and close incidents with detailed work info and resolutions - Performs ongoing monitoring and management of customer satisfaction - Provide Escalations and notifications of major Incidents - Managing and answering Phone calls - Work under pressure - Providing the Reports of daily and weekly tasks