Service Desk Specialist

Arya Hamrah Samaneh Tehran

Posted 2 months ago

Job Description

- Always act professionally and courteous when dealing directly with users - Provide information to customers regarding planned changes, including planned and short term changes of service levels to customers - Accept, analyze and classify incidents via agreed SLA - Monitors progress based on timings defined in incident management process - Strive to constantly improve on incident knowledge base - Record, track, and close incidents with detailed work info and resolutions - Performs ongoing monitoring and management of customer satisfaction - Provide Escalations and notifications of major Incidents - Managing and answering Phone calls - Work under pressure - Providing the Reports of daily and weekly tasks

Requirements

- Ideal Age Range: Under 30 years old - BS degree in software engineering or Information Technology - About 2 to 3 years’ experience in related fields - Excellent communication and interpersonal skills - Team working And Organizational participation - Good command in English

Job Category

  • IT - Network Administration

Employment type

  • Full Time

Seniority

  • Junior Professional

Job Category

  • IT - Network Administration

Employment type:

  • Full Time

Education:

Seniority:

  • Junior Professional

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