Service Desk Specialist

Arya Hamrah Samaneh

  • Full Time

  • Tehran

      -   Tehran

Service Desk Specialist

Posted 13 weeks and 4 Days ago

Job Description

-Always act professionally and courteous when dealing directly with users -Provide information to customers regarding planned changes, including planned and short-term changes of service levels to customers -Accept, analyze and classify incidents via agreed SLA -Monitors progress based on timings defined in incident management process -Strive to constantly improve on incident knowledge base -Record, track, and close incidents with detailed work info and resolutions -Performs ongoing monitoring and management of customer satisfaction -Provide Escalations and notifications of major Incidents -Managing and answering Phone calls -Work under pressure -Providing the Reports of daily and weekly tasks

Requirements

-BS degree in software engineering or Information Technology -Between 2 to 3 years’ experience in related fields -Excellent communication and interpersonal skills -Team working And Organizational participation -Fluent in English -Ideal Age Range: Under 30 years old