Service Desk Specialist

Service Desk Specialist

Job Description

-Always act professionally and courteous when dealing directly with users -Provide information to customers regarding planned changes, including planned and short-term changes of service levels to customers -Accept, analyze and classify incidents via agreed SLA -Monitors progress based on timings defined in incident management process -Strive to constantly improve on incident knowledge base -Record, track, and close incidents with detailed work info and resolutions -Performs ongoing monitoring and management of customer satisfaction -Provide Escalations and notifications of major Incidents -Managing and answering Phone calls -Work under pressure -Providing the Reports of daily and weekly tasks

Requirements

-BS degree in software engineering or Information Technology -Between 2 to 3 years’ experience in related fields -Excellent communication and interpersonal skills -Team working And Organizational participation -Fluent in English -Ideal Age Range: Under 30 years old

About Company

100-499 employees

We are a solution provider and system integrator, and a leader in EPCM projects in Iran and Middle East, who provides managed services. In addition to the top performance in data center projects. We broadened our activities to network solutions and low current transportation systems, such as telecommunications, control and signaling systems in Metro-LRT lines.

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