مهندس میز خدمات

به پرداز همراه سامانه اول (بهسا)

منتشر شده 3 سال پیش

Job Description

• Create and dispatch tickets among teams • Accept, analyze and classify incidents, task via agreed SLA in Jira • Monitor progress based on timings defined in incident management process • Strive to constantly improve on incident knowledge base • Record, track, and close incidents, task with detailed work info and resolutions in Jira • Perform ongoing monitoring and management of customer satisfaction • Work under pressure • Provide daily and weekly reports

Requirements

• 2 -3 years experience in related fields • Excellent communication and interpersonal skills • Team working and organizational participation • Working knowledge in English • Familiar with Jira • Understanding of ITIL foundation(SLA) • BS degree in software engineering or IT

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