متخصص مدیریت خدمات فناوری اطلاعات

Job Description

JOB PURPOSE: • Performs Service Desk support functions and operations including Incident response, problem escalation and resolution, issue research and follow-up. Service Desk works 24*7 for a carrier level environment • Roles & Responsibilities(briefly): • Serve as main point of contact for their scheduled shift. • Interact professionally and effectively across various levels of the organization. • Work effectively with other staff and customers. • Manage and track customer incidents. • Complete tickets for IT Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out. • Ensure appropriate priority is assigned to reported incidents. • Provide timely responses and updates to ensure customer satisfaction. • listen to issues and provide effective response.