Job Description
General Overview
The incumbent will be required to manage service administration work in SAC system and handle all related activities. She/he will work focusing on Technical Service profitability by monitoring cost allocation accuracy, reduce open cost and issue invoices on time
Responsibilities
• Manage technical administration for Field Service Operations Area in all aspects related to field service activities i.e. service events, contracts, Staff On-loan, service engineers Overtime report, Mandatory Rebuilding Kits, Installation Projects, claims, Technical Issues, Invoicing and internal activities.
• Drive Service Engineers to deliver their reports on timely basis.
• Update, maintain and improve service reporting quality by engineers.
• Reduce lead time to invoice and reduce open cost to zero by completing invoicing.
• Adhere to financial book closing deadline and make sure to capture all cost and revenue.
• Train new FSEs on how to use the forms, new process, release notes etc.
• Use systems, tools and visual management to facilitate daily work, market/cluster results improvement, extract/prepare reports, and achieve results.
• Highlight issues to management and drive for solutions.
• Share best practices and support other Service Admin in Service Administration Team.
• Execute market alignment with OFSP Process in Cluster GMEA level and global standards.
• Execute market-specific activities in terms of legal and financial principles locally due to the existing circumstances