کارشناس ارشد تجربه مشتریان از پلتفرم

دیجی‌‌کالا تهران

منتشر شده 2 سال پیش

Job Description

Digikala business platform is a new business line in Digikala with the purpose of business expansion to the B2B market. Due to different specifications of B2B customers and separated platforms, we need a multi-task and passionate person who can participate in different aspects of this business from the customer, marketing, commercial, operation, etc. side with platform-based solutions that can bring ease of use for all stakeholders including customers and Digikala users in different departments. Primary responsibilities: ● Identify, recommend and implement product improvements via Roadmap and related scope. ● Analyze and review user persona, customer journeys, and experience enhancement. ● Escalate and/or resolve issues that are reported by users or flagged by the system. ● Design communication plans with customers via calls, arranging focus groups, etc. ● Analyze data in order to use problem-solving skills to continuously deliver value to our clients. ● Trends and platform health index detection and trend observation.

Requirements

● At least 1 year of experience in product management, process design, or customer-oriented business. ● Excellent at Microsoft Office. ● Good at the process and system design. ● Excellent problem-solving and organization skills. ● Strong attention to detail. ● Strong work ethic, taking personal accountability for accuracy and high-quality outputs, and demonstrating integrity to core team values. ● Positive, target delivery-focused attitude and experience of a service delivery environment desirable. ● Excellent time management skills and ability to proactively and independently manage workload and targets. ● Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately.

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