-Participates in formulating and administering policies, directing and coordinating all operations departments’ activities to develop and meet business and profitability growth objectives.
-Reviews analyses of activities, costs, operations and forecasts data to determine department or division progress toward stated goals and objectives.
-Confers with the team to review target achievements.
-Develops, reviews, updates and implements business strategic planning, including operations, financial performance and marketing.
-Oversees operations to ensure minimum cost and to meet demand growth.
-Overseeing inventory, distribution of goods and facility layout.
-Oversees key projects, processes and performance reports, data and analysis.
-Reviews and approves preparation of accounting analysis for budgetary planning and implementation and financial reporting.
-Develop strategies and set the budget for the operations department in accordance with company's main strategy.
-Develop a strong and comprehensive department KPI framework, ensuring all key performance and cost targets are met in conjunction with excellent customer experience.
-Develop initiatives to improve speed, efficiency and the quality of current process and make our customer experience better than ever.
-Supporting and mentor managers ensuring team goals are met and Digikala corporate values are respected. Develop a train-the-trainer mentality to ensure scalability of operations.
-Lead, motivate and support a large team within a time-sensitive and demanding environment. This will include the setup and implementation of career development plans for all direct reports.
-Work closely with technology teams to develop a joint system road map between technology and operations.
-Maintain health and safety standards within area and promote a positive health and safety culture on site.
-Providing data points for the preparation of business reviews and planning reports.
-Develop integrated schedule and risk management platform and processes.
-Work within an ambiguous and fast-moving environment.
-Bachelor or master degree holder in/Engineering/ supply chain/logistics/MBA or related fields.
-5 to 10 years of management experience in the field of operations in big scale companies.
-Prior working experience in e-commerce or FMCG industries is preferred.
-Strong people management experience.
-Strong numeric and analytic aptitude.
-Excellent motivational and communication skills with an ability to inspire and lead others.
-Excellent written and verbal communication skills.
-Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous.
-Ideal Range: Min 35.
-Fluent in English.
-International/regional experience is a plus.
-Experience in management, operations, and leadership.
-Understanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management.
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Digikala Group is a leading e-commerce organization with a firm grip in multiple online industries including consumer goods, fashion & apparel, e-books, content publishing, digital advertising, big data, fintech, FMCG and logistics. The company operates through its subsidiaries including Digikala, DIGISTYLE, Fidibo and digipay representing nearly 92% of Iran’s online retail market share.
With exponential growth of its customer base around its subsidiaries, the future for Digikala Group is bright and abundant. The company is dedicated to build upon its strong foothold in e-commerce and help more consumers and businesses around the MENA region to create more possibilities online, helping to boost the region’s promising economy with world-class standards in technology and service.
At Digikala Group, the focus is on building for the future and increasing our presence in the markets we currently hold stake. Creative ideas, wild imaginations, teamwork, and thoughtful execution that are consumer-centric driven is encouraged at Digikala Group, maintaining a concentrated effort on innovative technology and service to the marketplace year-after-year.
500 employees or more
Retail, Shop & Supermarket
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