کارشناس ارشد مانیتورینگ فناوری اطلاعات

Job Description

Your mission in Zarrin Roya is to supervise, monitor, and evaluate all information technology services to ensure the correct progress of matters according to the organization's digital strategies. ● To use the necessary tools to monitor IT services in real time. ● To record the daily problems and requirements regarding the services provided to customers and follow up with technical teams according to the level of service level agreements. ● To ensure the updating of monitoring tools, information technology services, and the definition of KPIs and metrics according to the formulated SLAs. ● To prepare and support the monitoring dashboards. ● To collect the symptoms, analyze the status of information technology services, and follow up with technical teams to solve user problems. ● To cooperate, coordinate and service support with other internal departments and group companies to solve problems. ● To monitor all infrastructure, network, servers, and IT service software. ● To provide monthly or case reports to the direct manager.