Job Description
-Implement, configure, administer, and troubleshoot Hardware and software issues
-Provide on-demand technical and executive reports
-Provide help desk support and resolve problems to the end user's satisfaction
-Being present and available to clients requiring technical assistance
-Publishing support documentation to assist staff with requests for information and provide staff training if required
-Provision of hardware and software requirements and coordinate IT purchases
-Resolve technical problems with Local Area Networks (LAN) and Passive
-Install computer peripherals for users
-Stay current with system information, changes and updates
-Prepare activity reports
-Schedule Preventive Maintenance on Hardware
-Hands on Service Desk software (Ticketing System)
-Respond to user inquiries regarding computer software or hardware
-Follow up with customers to ensure issue has been resolved