Job Description

- Participates in formulating and administering policies, directing and coordinating all operations departments’ activities to develop and meet business and profitability growth objectives. - Reviews analyses of activities, costs, operations and forecasts data to determine department or division progress toward stated goals and objectives. - Confers with the team to review target achievements. - Develops, reviews, updates and implements business strategic planning, including operations, financial performance and marketing. - Oversee operations to ensure minimum cost and to meet demand growth. - Overseeing inventory, distribution of goods and facility layout. - Oversees key projects, processes and performance reports, data and analysis. - Reviews and approves preparation of accounting analysis for budgetary planning and implementation and financial reporting. - Develop strategies and set the budget for the operations department in accordance with company's main strategy. - Develop a strong and comprehensive department KPI framework, ensuring all key performance and cost targets are met in conjunction with excellent customer experience. - Develop initiatives to improve speed, efficiency and the quality of current process and make our customer experience better than ever. - Supporting and mentor managers ensuring team goals are met and Digikala corporate values are respected. Develop a train-the-trainer mentality to ensure scalability of operations. - Lead, motivate and support a large team within a time-sensitive and demanding environment. This will include the setup and implementation of career development plans for all direct reports. - Work closely with technology teams to develop a joint system roadmap between technology and operations. - Maintain health and safety standards within area and promote a positive health and safety culture on site. - Providing data points for the preparation of business reviews and planning reports. - Develop integrated schedule and risk management platform and processes. - Work within an ambiguous and fast-moving environment.