Job Description

• Summary Employed in this job is responsible for monitoring and controlling the supply chain; customer service, physical sales channel bills, sales contracts, customer service management systems in the sales and service channels section and the task of managing the systems and information technology infrastructure required by the department. • job description 1. Supervise the proper delivery of products to the warehouse. 2. Supervision over the development and adjustment of customer service contracts. 3. Check suppliers of products related to customer service and price analysis to decide on the purchase method. 4. Monitor the correct implementation of contracts and track purchasing orders related to customer service. 5. Contributing to the compilation and updating of the technical specifications of the products of the customer service department. 6. Monitor the implementation of the technical testing of the products of the customer service department and issue the necessary certificates. 7. Inventory management in order to supply the company's inventory for each of the customer service products. 8. Participation and monitoring of the evaluation of contractors in the customer service sector 9. Supervising the regulation of customer service contracts and reviewing legal documents. 10. Provide information on all issues related to occupational safety and health and the environmental aspects in order to increase employee health, productivity and administrative health. 12. Analyze and assess the need for a physical sales network for each customer service product. 13. Supervising the physical sales process of the products of the customer service area. 14. Review and finalize the implementation of changes in customer service systems to reduce the percentage of failed changes. 15. Manage customer service systems to ensure availability, stability and reliability of these systems.