Senior CRM Expert

Senior CRM Expert

Job Description

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Check to ensure that appropriate changes were made to resolve customers' problems. • Determine charges for services requested, collect deposits or payments, or arrange for billing. • Refer unresolved customer grievances to designated departments for further investigation. • Review insurance policy terms to determine whether a particular loss is covered by insurance. • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Requirements

• B.S. /M.S. in Industrial/ IT Engineering/ IT Management/MBA • At least 6 years of work experience in CRM field • Strong critical and creative thinking skills. • Ability to identify and assess problems and solutions, refer to applicable policies, identify options, and recommend appropriate courses of action. • Ability to organize, interpret and analyze large volumes of qualitative and quantitative data. • Excellent communication skills • Able to work well both independently and in teams. • Able to effectively communicate in English • Advanced knowledge of and experience with analytical functionality within Microsoft Excel. • Advanced experience with developing slide presentations in Microsoft PowerPoint. • Telecommunications Company experience preferred. - Military service must be completed for male applicants We would like to invite talented candidates, graduated from well-known universities to join us

About Company

500 employees or more

A leading telecom operator that its vision is: To be the most admired Iranian company.

Similar Jobs

Talent Coach | استخدام در تلنت کوچ

a month ago

Darou Darman Sepehr | استخدام در دارو درمان سپهر

2 months ago

Paak Charkh Iranian | استخدام در پاك چرخ ايرانيان

Java Developer

Full Time

Paak Charkh Iranian

Tehran

2 months ago

Vana Darou Gostar | استخدام در وانا دارو گستر

a month ago

MaxinAI | استخدام در ماکسین آی

2 months ago

Solico Group | استخدام در گروه سوليکو 

17 days ago

Salam Air | استخدام در هواپیمایی سلام

a month ago

Paak Charkh Iranian | استخدام در پاك چرخ ايرانيان

PHP Developer

Full Time

Paak Charkh Iranian

Tehran

2 months ago

Citex | استخدام در مهندسي توسعه فن آوري اطلاعات و ارتباطات پيشرو

21 days ago

Banimode | استخدام در باني مدارا كتان

Scrum Master

Full Time

Banimode

Tehran

17 days ago