Job Description

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Check to ensure that appropriate changes were made to resolve customers' problems. • Determine charges for services requested, collect deposits or payments, or arrange for billing. • Refer unresolved customer grievances to designated departments for further investigation. • Review insurance policy terms to determine whether a particular loss is covered by insurance. • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.