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Senior CRM Expert

A Leading Telecom Operator Tehran

Posted 5 months ago

Job Description

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Check to ensure that appropriate changes were made to resolve customers' problems. • Determine charges for services requested, collect deposits or payments, or arrange for billing. • Refer unresolved customer grievances to designated departments for further investigation. • Review insurance policy terms to determine whether a particular loss is covered by insurance. • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Requirements

• B.S. /M.S. in Industrial/ IT Engineering/ IT Management/MBA • At least 6 years of work experience in CRM field • Strong critical and creative thinking skills. • Ability to identify and assess problems and solutions, refer to applicable policies, identify options, and recommend appropriate courses of action. • Ability to organize, interpret and analyze large volumes of qualitative and quantitative data. • Excellent communication skills • Able to work well both independently and in teams. • Able to effectively communicate in English • Advanced knowledge of and experience with analytical functionality within Microsoft Excel. • Advanced experience with developing slide presentations in Microsoft PowerPoint. • Telecommunications Company experience preferred. - Military service must be completed for male applicants We would like to invite talented candidates, graduated from well-known universities to join us

Job Category:

Sales & Customer Service

IT - Software & Web Development

Employement type:

Full Time

Job Category:

Sales & Customer Service

IT - Software & Web Development

Employement type:

Full Time

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