Job Description

• Improve customer satisfaction. • Develop influence and lobby customers’ organizations, visiting corporate clients and distributors regularly. • Understand and analyze the customer environment: strategy, stakes, ecosystem, strategic interlocutors, and key businesses. • Identify clients’ needs and define key questions. • Analyze and choose the most suitable offers. • Present and promote new offers with the support of Marketing • Prospect and identify new business, run sales bids (sales bid conception, presentation, negotiation and closing). • Welcome potential new clients as defined by the Company. • Provide potential new clients with information about the Company offers. • Promote (new) solutions and products to the present and potential new clients. • Investigate solutions expected by the client and prepare appropriate offers. • Demonstrate the relevance and suitability of the advised solutions • Inform and explain the Company contract conditions to the clients. • Calculate the total price for the proposed offer. • Enter into commercial negotiations. • Set objectives for the services and conditions of the offer in the contract or SLA. • Gather all necessary documents and information for the contract set up. • Close the deals. • Submit offer confirmations and ensure client subscription to Sales Support or Service Delivery. • Monitor and measure the level of performance of Service Delivery in close co-operation with Accounting & Control and Sales Support. • Define and propose specific commercial actions to meet the performance criteria (KPI’s).