Sales Support Engineer

Naghsh Aval Keyfiat (NAK) Tehran

Posted 8 months ago

Job Description

• Improve customer satisfaction. • Develop influence and lobby customers’ organizations, visiting corporate clients and distributors regularly. • Understand and analyze the customer environment: strategy, stakes, ecosystem, strategic interlocutors, and key businesses. • Identify clients’ needs and define key questions. • Analyze and choose the most suitable offers. • Present and promote new offers with the support of Marketing • Prospect and identify new business, run sales bids (sales bid conception, presentation, negotiation and closing). • Welcome potential new clients as defined by the Company. • Provide potential new clients with information about the Company offers. • Promote (new) solutions and products to the present and potential new clients. • Investigate solutions expected by the client and prepare appropriate offers. • Demonstrate the relevance and suitability of the advised solutions • Inform and explain the Company contract conditions to the clients. • Calculate the total price for the proposed offer. • Enter into commercial negotiations. • Set objectives for the services and conditions of the offer in the contract or SLA. • Gather all necessary documents and information for the contract set up. • Close the deals. • Submit offer confirmations and ensure client subscription to Sales Support or Service Delivery. • Monitor and measure the level of performance of Service Delivery in close co-operation with Accounting & Control and Sales Support. • Define and propose specific commercial actions to meet the performance criteria (KPI’s).

Requirements

• At least 3 years of related experience and Bachelor degree in Business Administration, Communications, other related majors • At least 3 years of working experience in Sales Support, Customer Support, etc. • Knowledge of Telecoms and Mobile industry • Good Knowledge of Marketing and Strategy Management • Experienced and deeply knowledgeable on Sales, Contracts, etc. • Great Communication and Negotiation skills both verbally and written • Great Time Management and Planning Skills • Great Team work skills • Good Customer Services • Ability to work under pressure • Good English knowledge (specifically writing and speaking)

Job Categories

  • Sales & Customer Service
  • Business & Data Analysis/ Economic Analysis

Employment type

  • Full Time

Seniority

  • Experienced professional

Job Categories

  • Sales & Customer Service
  • Business & Data Analysis/ Economic Analysis

Employment type:

  • Full Time

Education:

Seniority:

  • Experienced professional

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