Sales Supervisor

Pardazesh Electronic Pishgaman Arman


Posted 3 months ago

Job Description

Do you enjoy developing others? Are you motivated to answer questions, handle complaints, and provide support for customers? We look for the Sales Supervisor to have a passion for sales and excellent customer service. you will hire and train a team of essential Call Center & Telesales Representatives, monitor their progress, and coach them to success. You will be a part of a winning culture that supports creativity and growth. Responsibilities: - Oversee daily operations of the team. - Maintain a top performing team of 3-5 individuals to achieve and exceed sales goals. - Assisting upper management in implementing budget and creating sales goals. - Assisting in establishing sales goals and plans for individual team performance. - Coach and develop your team to success through driving sales performance for assigned accounts, including performance management. - At all times ensure that the work area is secured, and consumer information is protected in a paperless and outside device-free environment. - Oversee the claims process and provide an excellent customer experience for escalated situations including fulfillment of claims through internal claims system. - Pull reports and listen to calls for quality control. - Follow up on the team's overall customer service tickets and provide solutions to representatives for follow-through. - Ensure tickets are resolved in an orderly timeframe. - Help the team take calls during high call flow times. - Assist with scheduling representative time off. - Manage daily duties to provide time for other tasks that may arise. - Maintain a working relationship with all internal partners. - Other job-related duties as assigned.


- Being extremely organized and able to develop deep relationships internally and externally. - Be proficient with technology, especially computers, software applications, and phone systems. - Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job. - Time Management - Managing one's own time and the time of others. - Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. - Teamwork Skills. - Persuasion - Persuading others to change their minds or behavior. - 2-3 years of experience in a sales department. - Telesales experience preferred. - Demonstrable analytical, leadership, problem solving, and customer service skills. - Ability to remain calm and courteous under pressure and navigate through tense situations. Benefits: Appropriate and on-time payment. Talented colleague and interesting work environment. Supplementary health insurance. loans to employees.

Job Category

  • Sales & Customer Service

Employment type

  • Full Time


  • Experienced professional

Job Category

  • Sales & Customer Service

Employment type:

  • Full Time


  • Experienced professional

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