Sales Supervisor

Job Description

Do you enjoy developing others? Are you motivated to answer questions, handle complaints, and provide support for customers? We look for the Sales Supervisor to have a passion for sales and excellent customer service. you will hire and train a team of essential Call Center & Telesales Representatives, monitor their progress, and coach them to success. You will be a part of a winning culture that supports creativity and growth. Responsibilities: - Oversee daily operations of the team. - Maintain a top performing team of 3-5 individuals to achieve and exceed sales goals. - Assisting upper management in implementing budget and creating sales goals. - Assisting in establishing sales goals and plans for individual team performance. - Coach and develop your team to success through driving sales performance for assigned accounts, including performance management. - At all times ensure that the work area is secured, and consumer information is protected in a paperless and outside device-free environment. - Oversee the claims process and provide an excellent customer experience for escalated situations including fulfillment of claims through internal claims system. - Pull reports and listen to calls for quality control. - Follow up on the team's overall customer service tickets and provide solutions to representatives for follow-through. - Ensure tickets are resolved in an orderly timeframe. - Help the team take calls during high call flow times. - Assist with scheduling representative time off. - Manage daily duties to provide time for other tasks that may arise. - Maintain a working relationship with all internal partners. - Other job-related duties as assigned.