Job Description

-Obtains client information by answering telephone calls; interviewing clients; verifying information in CRM -Meet personal/team qualitative and quantitative targets -Manage large amounts of inbound and outbound calls in a timely manner -Keep records of all conversations in our call center database in a comprehensible way -Follow communication “scripts” when handling different topics -Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives -Build sustainable relationships and engage customers by taking the extra mile -Seize opportunities to up sell products when they arise -Establishes policies by entering client information in CRM -Informs clients by explaining procedures; answering questions; providing information. -Updates job knowledge by studying new product descriptions; participating in educational opportunities. -Accomplishes sales and organization mission by completing related results as needed. -Improves quality results by recommending changes.