Job Description

-Develops and maintains long-term relationships with clients -Operates as the primary point of contact for assigned customers -Negotiate with clients to understand their needs and explain company policies and procedures -Introducing new products and services to existing and new clients -Responding to customer complaints and liaising with other departments to solve and prevent future issues -Identify new opportunities to grow business with existing clients including upsetting and cross-selling -Collaborating with internal departments to facilitate client need fulfillment -Identifying industry trends -Receiving customer orders, Issuing proforma invoice and performing all necessary administrative work -Build an effective relationship with customers as well as other stakeholders -Coordinating and managing relationship with other units, including product management, planning, marketing, financial and human resources units -Visiting customers on regular basis -Identify customer needs of customers and provide personalized customer service