Requirements
- communications skills: application of number, problem solving, and improving own learning and performance.
- Occupation specific skills: customer service, selling, negotiating and influencing, analysis and decision-making, and time management skills.
- Areas of knowledge: the business environment, services knowledge, and financial awareness.
- Personal skills: drive and energy, adaptability, resilience and determination, confidence, creativity, and an ability to learn and absorb knowledge.
- Particular areas included: building customer sales relationships, high level selling, customer service, understanding company goals and objectives, team working, and an ability to identify opportunities