مهندس فروش

Job Description

Sales Expert's role is to proactively manage customer relationships, manage opportunities from current and new customers, and close deals professionally in a way that maximizes company order book and profitability. Ensure to increase the Order Bookings / Market Share with improved price realization. Responsibilities: Customer relationship management: ● Proactively develops and creates customer relationships in his area of responsibility. ● Accountable for developing company position in his customer base or market area ● Create and communicate leads and sales opportunities for the entire company sales team (e.g. cross-selling). ● Ensure customer satisfaction and solve complaints with the rest of the company team. ● Document the customer and contact information, maintains customer data. Sell: ● Accountable for leads, opportunities, orders, and contracts to meet the sales budget and pricing targets. ● Validates that the contents of the order received from the customer are in line with the negotiation process outcome, including terms and conditions, quality, and safety. ● Accountable for hand-over to installation, maintenance, and/or engineering with complete and correct information. ● Maintain full information of opportunities, tasks, and visits. ● Timely and accurate reporting. ● Support the finance function in money collection. Accountable for achieving budgeted order booking: ● Achieve order bookings as per the monthly budgeted targets. ● Scout for new buildings / Projects ● Generate inquiries from builders, architects, consultants, etc. ● Acquire complete details on competitors' markets and their strengths and weaknesses. ● Responsible for the collection of advances from the customers as per the terms and conditions. ● Implement procedures from the inquiry stage to order booking in a systematic way. ● Responsible for coordination and follow-up with the design team on order input data, pricing, drawing, and other details. ● Ensure that the Sales Kits are used and maintained properly. ● Track the activities of the competitors ● Keep a record of the competitor's products ● Obtain technical details of the competitors' products ● Collect information from the lifts lost. ● Evolve strategies to penetrate the competitor stronghold. Accountable for ensuring customer satisfaction: ● Interact with the customers on a continuous basis on the site readiness and document the same. ● Assist the installation engineer during the site inspection. ● Make cold calls to the customer during the process of Installation and find out if he has any grievances and sorts out the same in coordination with the Installation team. ● Maintain a harmonious relationship with the customers till handing over of the lifts. ● Take feedback from customers on our performance ● Responsible for building a positive image of the company among the customers. Performance indicators: ● Orders/contracts received units, value, and price (Profitability/discounts from target price) vs. budgeted targets. ● Maintenance portfolio in units and value). ● Value of sales funnel and opportunity-to-order hit rate. ● Customer visits, customer-facing time. ● Customer feedback, customer satisfaction, and loyalty. ● Accuracy of reports. ● Development of customer portfolio. ● Contribution to team result (sharing leads, opportunities, working in account teams).