Job Description

• Determining, negotiating and agreeing in-house quality procedures, standards and/or specifications. • Assessing customer requirements and ensuring that these are met. • Setting customer service standards. • Specifying quality requirements of raw materials with suppliers. • Investigating and setting standards for quality/health and safety. • Ensuring that manufacturing processes comply with standards at both national and international level. • Working with operating staff to establish procedures, standards, systems and procedures. • Writing management/technical reports and customers' charters. • Determining training needs. • Acting as a catalyst for change and improvement in performance/quality. • Directing objectives to maximize profitability. • Recording, analyzing and distributing statistical information. • Monitoring performance. • Supervising technical staff.