Job Description

- Coordinate procurement activities with software quality assurance partners - Work with software quality assurance partners to conduct integration and performance testing - Maintain test, staging, and development environments - Develop test plans to accomplish Digikala application quality goals - Perform user acceptance testing for Digikala, ensuring the acceptance of a defect-free product for general release to customers - Develop, review and execute documented test plans and test cases that ensure product quality - Create, maintain and update Digikala library of test cases in Microsoft Foundation Services - Update test automation preparation in order to maximize the effective use of automated testing - Record defects effectively and mentor staff engaged in black-box functional testing to record defects effectively - Communicate testing results proactively with the Digikala development team - Engage the respective maintenance and enhancement teams to ensure their understanding of critical issues - Validate deployed software matches functional specifications, through robust test planning and execution - Develop innovative processes, communications, and metrics that result in process improvements and team accountability - Test new product releases (including collecting and validating results) - Work closely with other departments including content production management, customer support, and operations to ensure that all phases of the software development life cycle are met - Work with the Technical Support team to validate, replicate and resolve escalated technical issues - Occasionally work with customers to understand and resolve technical issues for escalated incidents - Monitor the resolution of incidents to ensure that incidents are all resolved in a prompt manner - Assist with ongoing budgeting and planning activities - Support the collection of best practices for the Technical Support team