کارشناس محصول: مدیریت کانال و تحویل محصول

Job Description

Mission: ● To coordinate the E2E delivery process of new products and services aligned with MTNIrancell’s strategies and timelines. ● To administrate all customer touch points (all channels) to deliver new products and enhance current ones. ● To collaborate in the agile development of assigned new products and services with the objective of maximizing revenue, and customer satisfaction, minimizing churn, and exploring revenue opportunities. Responsibilities: ● To be responsible for planning and delivering new products/services with the collaboration of the “Business Analysis” and “Product Operation” teams in order to collect all requirements on channels in an agile way to realize all planned benefits accordingly. ● To be responsible for collecting all requirements from business divisions as new service stakeholders to collect and analyze their requirements to implement them on required channels. ● To be responsible for contacting with (ITS and Network, S&D, and CR) divisions to make the required feasibility study completed and start service implementation on all required channels. ● To play the role of “Channel Management and Product Delivery” in cross-functional teams to work on new products and services Value Streams. ● To collect and analyze stakeholders’ requirements and design and implement the services on all required channels, in case of new service or production the same action should be done with the collaboration of “Business Analysis” and “Operation” teams. ● To do the exploring, identify and implement new product delivery processes like Lean and Agile methods (Scrum, SAFe, etc.) ● To support “Product Design” and “Product Operation” teams to draw up and document detailed product specifications (URS), and customer journey maps for new product ideas/enhancements/changes. ● To handle assigned channels and product delivery processes to maximize product performance and meet the defined targets. ● To define the exact target for each channel in order to make sure the company target will be covered from deferent different points of view, like revenue-wise, NPS, CRA requirement and etc. ● To prepare tender documents of assigned products and evaluate efficient tender participants to select the best vendor for product delivery. ● To prepare product roadmap on assigned channels, and design commercial releases to launch the product into the market gradually. ● To participate in clarification sessions with vendors, ITS, and other required departments and stakeholders to finalize the required solution on different channels, and report MOMs to managers. ● To participate in all required channel committees (like customer touch point, E-shop, DPOS, etc.) and report its MOMs to managers. ● To develop detailed test cases for new/enhancement of assigned products on assigned channels and share them with ITS Quality and other stakeholders aligned with “Product Design” and “Product Operations” teams. ● To collaborate in the development of Go to Market plan for new assigned products and enhanced services, aligned with Product Design” and “Product Operations” teams as well as define road map. ● To collaborate with brand team for preparing and executing communication plan of assigned products and services, aligned with Product Design and Product Operations teams. ● To do E2E test and delivery of assigned new products on assigned channels, analysis, and monitoring quality of service, before and after commercial launch. ● To follow the proper rollout of new products and services throughout the wide geography of Iran. ● To follow the launching of assigned new devices in the market E2E (modem, handset, smart home devices, watches, etc.) ● To develop training material/programs and technical support guides for product suite by CR, S&D, and Legal, and aligned with Product Design and Product Operation teams. ● To monitor the performance of live products and services on assigned channels against business cases and targets and support revising communication plans aligned with Product Design and Product Operation teams. ● To prepare necessary delivery reports of products and services on assigned channels for higher management. ● To monitor product lifecycle on assigned channels and take necessary actions based on product or services’ stage aligned with Product Design and Product Operation, teams. ● To attend and introduce new products and services in trade shows, exhibitions, and press conferences to the public. ● To research, identify, and implement new digital channels to deliver the services.