● Investigating current existing hotels on Alibaba and targeting potential hotels to online them.
● Training reservation department of targeted hotels (Admin of Hotel) and activating their accounts on the panel.
● Training financial department of targeted hotels to use the financial center of the panel (Increasing full automated bookings through the channel manager).
● Training new joined hotels to use the panel before activating the hotel on Alibaba.
● Maintaining the live hotels to keep them engaged with the panel.
● Resolving issues and supporting hotel admins.
● Pricing (Data Entry).
● Matching competitive prices for all hotels (Manually).
● Training all new features on the channel manager for all hotels.
● Negotiate with hotel managers and reservations.
● Working on CRM software (Jira – CRM).
● Sign contract with new hotels.
● Fix finance contradictions through own hotel managers.
● Managing overbooks.
● Supporting hotel admins and troubleshooting (Technical Problems).
● Changing cash method contract to credit contract.
● Strong negotiation and communication skills.
● Ownership and commitment.
● Teamwork and a high level of social intelligence.
● Powerful in soft skills (tough decisions, negotiations, teamwork).