سرپرست قیمت‌گذاری

Job Description

In Digikala we are looking for a person with a sense of urgency and problem-solving mindset in case of needed quick actions. Digikala cares a lot about pricing procedures. Pricing has two main stakeholders: Customers and sellers. The pricing supervisor should consider both sides in his/her decision makings, and decide in direction of what is best for both of them. The pricing supervisors should cooperate with other departments to solve sellers’ problems in pricing processes, also move toward providing customers with fair prices by designing procedures of collecting market prices. Role description: ● Monitor pricing tickets processes and make sure they are responded to on time. ● Improve procedures SLA and sellers satisfaction. ● Find sellers' pain points in pricing and provide solutions with other department’s PICs on them. ● Close communication with tech to design processes and features in the seller panel to make sellers’ life easier. ● Bench-marking best practices in pricing rules and features and collaborate with the tech team on implementing them. ● Provide insight and tools for sellers to help them price competitively. ● Communicate pricing rules with sellers. ● Define pricing rules for participated sellers in mega campaigns. ● Provide market and competitors’ price insight for the commercial team. ● Refine customer perception data and take actions based on them. ● Find ways to detect higher pricing and fake discounts, and inaction define policies and tools to prevent these from happening. ● Close communication with the PR team to solve the customer problems. ● Automate manual works and smoothen the procedures. ● Work closely with the commercial excellence manager on defining a roadmap for pricing. ● Update top management on regular basis on the improvements regarding the roadmap.