• Keep patient appointments on schedule by validating eligibility; reviewing service delivery compared to schedule. • Register new patients and update existing patient demographics by collecting detailed patient information including personal and financial information. Check in/out patients using electronic patient support data records. • Scan medical records into the system where applicable. • Maintain patient accounts by obtaining, recording, and updating insurance and personal financial information. • Comfort patients by anticipating patients’ anxieties; answering patients’ questions; and maintain the inventory of basic supplies. • Work directly with supply chain team to order medication and coordinate delivery • Ensure availability of treatment information by receiving, filing and retrieving patient records and mail quickly and completely. • Managing patient records in compliance with company and Ministry of Health guidelines. • Submit and document forms and medical records in a timely manner. • Ensure that work assignments and information gathered from day to day work is not shared with anyone. • Assist with incoming calls and create telephone notes and assist with scheduling and inquiries. • Support Patient Services team with other duties. • Verify insurance eligibility and assist with billing inquiries where applicable. • Perform other duties as assigned to support company's Mission, Vision and Values
- Education: Minimum a Bachelor’s degree in health Care: Nurse. Midwife. - Experience: Minimum of 1 year in health education, patient navigation, and/or health clinic patient assistance field. Experience in the medical field and referral/patient navigation and/or billing/medical records is preferred. - Multi-tasking, Flexibility, Telephone Skills, Strong Customer Service skills, Time Management, Organization, Attention to Detail, Scheduling, Professionalism, Quality Focus - Maintains high standards of privacy and confidentiality with regards to patient’s information. - Availability to travel 60% of the time including frequent out of town travels. - Computer Knowledge : Microsoft Office. Language: Intermediate Knowledge of English Language in reading and Writing.
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