Requirements
● Working experience in Call/Command Center from IT/CT outsourcing area.
● Service delivery management experience in complex technology-based outsourced businesses.
● ITIL or eTOM knowledge and certification are a must.
● Self-motivated and have the ability to develop.
● Strong thinking and problem-solving skills – able to analyze errors/complex situations and identify appropriate solutions.
● Customer-oriented – demonstrates a positive attitude towards customer service.
● Excellent verbal and written communication skills in English.
● Advanced skills in, Excel, Word, and PowerPoint.
● At least 7 years of experience in telecom, managed service, management consulting fields, or similar industries.