Job Description

Job Purpose: As an Operations Manager for our Ride Sharing product LINE, you’ll be responsible for ensuring we've Supply available for ever-growing demand. The ideal candidate will drive strategic segmentation of our drivers and consistently develop, implement and measure new targeted campaigns for each group to drive growth. The role requires a customer-centric mindset that drives creativity, analytical skills, and business judgment. You’ll play a key role in product launches, planning and executing supply-side initiatives, and working across organization at all stages. Key Responsibilities: • Increase driver engagement by strategic segmentation of our drivers and consistently developing, implementing, and measuring new targeted campaigns for each group. • Lead Driver funnel - adoption, usage and churn by constantly analyzing the driver segments and taking actions against each cohort. • Be the voice of the driver to the internal organization and ensure the best driver experience throughout the ride. • Work cross-functionally with Operations, Marketing, Product, Support & Engineering etc. to support ongoing product adoption & go-to-market launches. • Partner with Operations colleagues on driving cross-functional, cross-channel supply efforts to meet the growth objectives of our product. • Develop strategies to increase market presence & penetration by understanding competition & segmenting drivers.