NOC-VSAT Expert

HiWEB Pardis

Posted 3 months ago

Job Description

- Live to monitor the VSAT network including the remote terminals and the hub sites and correlate the parameters reporting in the monitoring tools with the defined standard criterion. - Diagnosis, follow-up, and maintenance of the incidents or problems in the network via monitoring tools and the POL integrated ticketing system. - Provide a timely and professional response to customer inquiries and communications, perform detailed problem diagnosis on faulty systems, ensure service restoration or alternate service configurations, and resolve network or platform problems. - Provide and update technical and procedural documents like SIP, SOP, As-built documents. - Check and deliver the NOC routing tasks like installation, support, and collection changes in the network and fulfill the relative checklists. - Carrying out the proactive tasks based on procedures to ensure all components of the network are in normal condition. - Perform other tasks as assigned by the Supervisor and the department Management

Requirements

knowledge, skills, and abilities: - Good understanding of the satellite communication concepts, technologies, and equipment - Ability to change upshifts or work through the night. - Sufficient proficiency in network management and monitoring tools - High level of IT literacy in using MS Office tools (Excel, Word, PowerPoint) - Good Network understanding at the CCNA and CCNP level - Strong knowledge in English/Persian writing and speaking Personality and Behavioral Specifications: - Accountability, Responsibility, and acts with a sense of urgency - Strong verbal and written communication skills - Good in decision-making and analytical skills - Having team spirit and ability to work with others Experiences, Education: - Bachelor degree in Telecommunication or Computer-hardware - At least 1 year working as a network operation center technician or relative fields.

Job Category

  • IT - Network Administration

Employment type

  • Full Time

Educations

  • Engineering (Electrical/Electronic/Telecom)
  • Computer & Information Sciences

Seniority

  • Experienced professional

Job Category

  • IT - Network Administration

Employment type:

  • Full Time

Educations:

  • Engineering (Electrical/Electronic/Telecom)
  • Computer & Information Sciences

Seniority:

  • Experienced professional

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