Job Description
Monitor Systems:
Monitor the performance and capability of computer systems using diversified tools.
Figure out the malfunctioning of hardware, software, and environmental alerts.
Troubleshoot Problems:
Troubleshoot the issues, within their defined areas. NOCs generally have standard operating procedures (SOP) that the NOC engineer will closely follow. This may include coordinating with Develoeprs, DevOps, SecOps, or other IT teams for a solution.
Tracking Issues:
In response to incidents, the NOC engineer should carefully track and document all defects and resolutions in detail.
Report Incidents.