NOC Monitoring Analyst

JeansWest

Tehran

Posted a month ago

Job Description

- Monitor alert systems and take appropriate action. - Manage Infrastructure tickets from inspection to closing, includes tracking resolution progress and updating ticket status. - Update technical document - Finding problem through analyzing infrastructure monitoring - Work with support technicians and management to do whatever is necessary to provide excellent service. - Weekly, monthly report about infrastructure status (uptime, MTTR, MTBF, Security Attacks,..) - Configuring, updating and assigning monitoring sets, reviewing monitoring alerts, working with Service Desk staff and Technical staff to respond to alerts from pro-active monitoring.

Requirements

- Lpic-1 - Familiar with VoIP - MTCNA - MCSE / MCSA - Familiar with ITIL - Highly Analytical - Hands-on Experience with monitoring Software Such as Zabbix,prtg,cacti,solarwinds,splunk - Good working knowledge of wireless technologies (licensed and unlicensed) - Strong written communication skills - CCNP R&S or equivalent knowledge - Familiar with virtualization

Job Category

  • IT - Network Administration

Employment type

  • Full Time

Seniority

  • Junior Professional

Job Category

  • IT - Network Administration

Employment type:

  • Full Time

Seniority:

  • Junior Professional

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