• Provide network monitoring, incident response, communications management and reporting problems • Ensure the smooth running of the network and services • Resolve incoming incident and support requests and Report to appropriate teams as necessary • Document and communicate on cases from inception to resolution, including root cause analysis • Support continuous improvement to monitoring services and internal processes for resolution of support requests.
• B.Sc. (or higher), Preferably IT or other related Computer fields • At least two years’ experience in the Network Operations Center (NOC) environment • Must have good understanding of ITIL • Information Technology Knowledge (Cisco, Microsoft, MikroTik) • Strong teamwork, interpersonal skill and interested in knowledge upgrading • Strong organizational skills and the ability to set priorities in a high pressure environment • Good command in English
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