The principal activities NOC engineers are to ensure that all network services are up and running by using monitoring tools, and in a word, they should do Event Management and prepare network daily reports and analytics.
• Provide network monitoring, incident response, communications management and reporting problems (24/7) via the monitoring tools
• Handel all calls from customers and take action to resolve their issues
• Supporting Enterprise customers via call, email, and ticket ... based on policy and procedures defined by management or supervisors
• Support dedicated bandwidth customers and report their problems in the ticketing system.
• Monitor Network Devices, Services, Radio links, and react according to problems.
• Supporting of all calls from another department such as Sales, RF,...
• Preparing reports related to customers packet loss, usage or disconnection upon sales request
• Document and communicate on cases from inception to resolution, including root cause analysis
• Support continuous improvement to monitoring services and internal processes for resolution of support requests.
• Working Hours: Shift Roster, 8-hour
• Minimum of 2 years of experience in NOC
• BSc. Or MSc. in Computer, Telecommunication, IT
• Knowledge of Telecoms network element in one or more product area(s),
• Having Network+, CCNA & CCNP degree.
• Excellent interpersonal skills,
• Excellent verbal and written communication skills,
• Ability to multitask and perform in a stressful environment
Maximum Age: 30
• Language Skills: Fair command of English
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